Your first visit
Everything you need to know before your first appointment, so you can turn up knowing exactly what happens. No surprises, no upselling, and no assumption that you have done this before.
Booking the right thing
If you are not sure which service you want, text a photo and a sentence about what you are after and you will get a straight recommendation, including when the answer is a cheaper service than the one you asked about. For lashes specifically, the free 20-minute test patch is a genuinely useful first appointment if you have never had extensions.
How to prep
For lashes: arrive with clean, makeup-free eyes, no mascara, and contacts out if you can manage it. Skip the coffee right beforehand so your eyes stay still. For waxing: hair needs about a quarter inch of growth and no retinol on the area for a few days. For facials: come as you are, and bring a list of what you are currently using on your skin.
What the appointment is like
It is one person in a private studio, not a salon floor. You will talk through what you want before anything starts. A classic lash set takes about two hours and volume about three, so use the bathroom first, get comfortable, and bring headphones if you would rather not chat. Most people fall asleep.
Arriving and timing
Turn up on time rather than early; the studio is small and there is no waiting room to speak of. If you are running late, text, because a late start usually means a shorter appointment rather than a later finish. Give 24 hours notice if you need to cancel or move.
Everyone is welcome
The studio is gender-neutral and LGBTQ+ friendly, and that is a description of how it actually operates rather than a line on a website. Whatever you are booking, you will not be asked to explain yourself.
Reach the studio
Mon–Fri 10 AM – 7 PM · Saturdays on request · Closed Sunday
New clients FAQ
- Arrive with clean, makeup-free lashes, no mascara, and contacts out if possible. Skip caffeine right beforehand so your eyes stay still, and plan on two to three hours lying down with your eyes closed.
- If you have never had lash extensions or have sensitive eyes, yes. The lash test patch is free, takes 20 minutes, and tells you whether the adhesive is going to bother you before you commit to a full set.
- The studio is a small one-on-one space, so it works best with just you. If you need to bring someone, text ahead so it can be planned for.
- Text as early as you can. At least 24 hours notice is asked for a cancellation or reschedule, and late cancellations or no-shows may be charged a fee per the policy shown at booking. Arriving late usually shortens the appointment rather than pushing it back.
More questions? Read the full FAQ.
